What size should I order?
To help you determine the right size for you, we provide product specific measurements for each garment and the size worn by the model alongside their height.
When will you restock products?
Any restocks will always be announced on social media.
What shipping methods do you use?
Orders are processed using FedEx and Canada Post shipping services. Click HERE for more information on our shipping & handling.
Do you ship to P.O. Boxes?
Yes, we are able to deliver to P.O. Boxes via Canada Post shipping services.
How much will I pay on duties & taxes?
Privé Alliance cannot estimate how much duties & charges you will be charged. All orders are shipped DDU (delivery duties unpaid) and your local customs will be able to estimate the price. You are responsible for paying these fees upon receipt
What happens if I received a damaged product?
We will need to assess the details of the damage. Once this is done, we will help you manage the shipment back to us, and send you a new item. Please do not send back anything without our knowledge or confirmation. Click HERE for detailed instructions.
My order is missing one or several items?
In each shipping confirmation, the items included in the package will be stated on the packing list. If you did not receive an item or items in the packing list, follow the instructions HERE
How do I return or exchange an item?
Items may be returned within 30 days of delivery as long as they are unworn, with the tags attached and in the original packaging. Click HERE for more information on how to return your purchase. Shipping fees are non-refundable and you will be responsible for the courier fees to ship your return/s back to our warehouse.
We do not process direct exchanges. We ask that you return your merchandise for a full refund and place a new order for the size or item you need.
When will I receive my refund?
From the day your return package is delivered to our warehouse, our returns team can take up to 5 business days to complete the return process. You will receive a refund confirmation email when the refund is applied. After this, it can take up to 10-15 business days for the refund to process back into the original method of payment.
Pop-up events are announced on all our social media pages as well.
How can I contact your customer support?
You can reach us HERE or via email at email@example.com. Please allow our customer support team to respond within at least 24 to 48 hours. Inquiries are answered accordingly by order of receipt.
Visit our shipping and handling page for more.